KRI & Issue Tracking Agent
Maintains key risk indicators and chases open issues and actions to closure.
Refreshes every KRI from source, flags the ones drifting toward their threshold, and chases owners on overdue remediation actions. Escalates the stuck actions, not the whole register.
Authority
Act within policy
Team role
Monitors and escalates
Handoffs
Named collaborators
The role
What it owns and where its authority ends
Desk
Operational Risk
Desk workflow
Risk-and-control self-assessment, then loss-event capture and categorization, then KRI monitoring, then issue and action tracking, then scenario analysis.
Collaboration
Coordinates parallel monitors or workers
Decision boundary
Acts only within an explicit policy, permission and escalation boundary.
Systems and capabilities involved
KRI data sources
Issue & action register
Owner reminders / comms
Handoffs
What this role gives and receives
Capabilities offered
The handoffs name the next owner or specialist and the work that moves between them.
Handoff to
Context
What the role needs to do the work
- Current work
- Current KRI values and the open-issue / action register.
- Prior interactions
- KRI breach history and issue-ageing patterns.
- Policies and reference
- KRI definitions, thresholds, and escalation rules.
- Working method
- Not specified for this role.
Checks and boundaries
What must be tested or reviewed
- 01KRI refresh completeness checked each cycle; stale indicators flagged.
- 02Threshold breaches and overdue criticals escalate to the accountable operational-risk owner.
Human authority
Acts only within an explicit policy, permission and escalation boundary.
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