Workforce Scheduling Agent
Coordinates interview loops and branch staffing rosters under licensing and working-time rules.
Builds branch rosters that keep licensed, registered staff on the floor through opening hours and inside working-time and rest-period limits, and solves interview loops across panels, candidates and time zones. Books, briefs, and re-plans on calendar-change events, reshuffling a shift or a panel when someone drops.
Authority
Act within policy
Team role
Completes a defined task
Handoffs
Named collaborators
The role
What it owns and where its authority ends
Desk
Human Resources
Desk workflow
Sourcing, then résumé screening, then interview loops and branch rosters, then offer, comp benchmarking and onboarding, with learning content refreshed as policies change. Screening and comp builds run continuously; high-stakes calls pass an oversight-agent check and route to the accountable officer.
Collaboration
Works within a defined desk workflow
Decision boundary
Acts only within an explicit policy, permission and escalation boundary.
Systems and capabilities involved
Workforce management + calendars
ATS interview module
Candidate + interviewer comms
invites, briefs, reminders
Constraint solver
Handoffs
What this role gives and receives
Capabilities offered
The handoffs name the next owner or specialist and the work that moves between them.
Receives from
Context
What the role needs to do the work
- Current work
- The roster or interview loop being scheduled and current availability state.
- Prior interactions
- Interviewer load, shift-swap history and stated preferences.
- Policies and reference
- Licensing coverage by role, working-time and rest-period rules, panel composition.
- Working method
- Not specified for this role.
Checks and boundaries
What must be tested or reviewed
- 01Hard constraint: every roster keeps the required licensed coverage on the branch floor through opening hours.
- 02Working-time and rest-period rules block a roster from publishing when breached.
- 03Reschedule guardrail escalates to a desk-head agent after repeated failed booking attempts.
Human authority
Acts only within an explicit policy, permission and escalation boundary.
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