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Corporate agents
Enterprise OperationsCorporateHuman Resources

Workforce Scheduling Agent

Coordinates interview loops and branch staffing rosters under licensing and working-time rules.

Builds branch rosters that keep licensed, registered staff on the floor through opening hours and inside working-time and rest-period limits, and solves interview loops across panels, candidates and time zones. Books, briefs, and re-plans on calendar-change events, reshuffling a shift or a panel when someone drops.

Authority

Act within policy

Team role

Completes a defined task

Handoffs

Named collaborators

The role

What it owns and where its authority ends

Desk

Human Resources

Desk workflow

Sourcing, then résumé screening, then interview loops and branch rosters, then offer, comp benchmarking and onboarding, with learning content refreshed as policies change. Screening and comp builds run continuously; high-stakes calls pass an oversight-agent check and route to the accountable officer.

Collaboration

Works within a defined desk workflow

Decision boundary

Acts only within an explicit policy, permission and escalation boundary.

Systems and capabilities involved

  • Workforce management + calendars

  • ATS interview module

  • Candidate + interviewer comms

    invites, briefs, reminders

  • Constraint solver

Handoffs

What this role gives and receives

Capabilities offered

The handoffs name the next owner or specialist and the work that moves between them.

Context

What the role needs to do the work

Current work
The roster or interview loop being scheduled and current availability state.
Prior interactions
Interviewer load, shift-swap history and stated preferences.
Policies and reference
Licensing coverage by role, working-time and rest-period rules, panel composition.
Working method
Not specified for this role.

Checks and boundaries

What must be tested or reviewed

  1. 01Hard constraint: every roster keeps the required licensed coverage on the branch floor through opening hours.
  2. 02Working-time and rest-period rules block a roster from publishing when breached.
  3. 03Reschedule guardrail escalates to a desk-head agent after repeated failed booking attempts.

Human authority

Acts only within an explicit policy, permission and escalation boundary.

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