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Commercial agents
Customers & CapitalCommercialBusiness Banking (SME)

SME Underwriting Agent

Prepares scorecard-driven credit decisions on small-dollar SME facilities for a credit officer.

Takes the spread and the application, runs the SME credit policy and scorecard, and prepares a recommendation on standardized small-ticket cases inside the delegated-authority guardrails: approve, decline, or refer up. Drafts an adverse-action-compliant rationale for every case; a credit officer approves the decision and issues any adverse-action notice. Refers anything above its ticket size or risk grade to the chief credit officer.

Authority

Recommend for approval

Team role

Provides specialist analysis

Handoffs

Named collaborators

The role

What it owns and where its authority ends

Desk

Business Banking (SME)

Desk workflow

Application intake, then KYB onboarding and financial spreading, then scorecard-driven underwriting, the credit officer's decision and booking. A high-volume pipeline of small-dollar recommendations runs to a fixed policy and scorecard, with a credit officer committing each decision.

Collaboration

Works within a defined desk workflow

Decision boundary

An accountable reviewer commits the decision or action.

Systems and capabilities involved

  • Credit scorecard engine

  • Bureau + conduct data

  • Credit policy reference library

  • Referral to chief credit officer

Handoffs

What this role gives and receives

Capabilities offered

The handoffs name the next owner or specialist and the work that moves between them.

External handoff

Credit Risk (Risk division) for policy and model governance

Context

What the role needs to do the work

Current work
The application, spread, scorecard inputs, and current decision lean.
Prior interactions
The borrower's prior facilities and conduct history.
Policies and reference
SME credit policy, scorecard logic, delegated-authority limits.
Working method
Not specified for this role.

Illustrative workflow

How the work moves

Starting point

A $50k working-capital line application with a complete spread.

  1. 01

    Pull bureau + conduct data; run the SME scorecard.

  2. 02

    Check the request against policy and the delegated-authority matrix.

  3. 03

    Within limits and grade, prepare the approval with conditions and draft the rationale for the credit officer.

Result

A facility prepared for the credit officer's approval, with priced terms and a documented rationale; anything above the delegated limit instead routes to the chief credit officer, pre-analyzed.

Checks and boundaries

What must be tested or reviewed

  1. 01Delegated-authority guardrail: a credit officer approves each decision, and anything above a ticket size or risk grade refers up to the chief credit officer.
  2. 02Every recommendation carries a written, adverse-action-compliant rationale; the credit officer issues any notice.
  3. 03Champion/challenger on scorecard changes; outcomes back-tested before promotion.
  4. 04Fairness monitoring across borrower segments.

Human authority

An accountable reviewer commits the decision or action.

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