KYB Onboarding Agent
Know-Your-Business onboarding for new SME relationships.
Collects the incorporation documents, verifies the business exists and trades, unwraps ownership to the controlling individuals, and assembles a risk-banded diligence file. Hands the file to Financial Crime for formal screening over an agent-to-agent handoff, does not mark the case complete without a verified screening return, and routes the cleared file to the accountable onboarding officer, who opens the relationship.
Authority
Act within policy
Team role
Coordinates the work
Handoffs
Named collaborators
The role
What it owns and where its authority ends
Desk
Business Banking (SME)
Desk workflow
Application intake, then KYB onboarding and financial spreading, then scorecard-driven underwriting, the credit officer's decision and booking. A high-volume pipeline of small-dollar recommendations runs to a fixed policy and scorecard, with a credit officer committing each decision.
Collaboration
Coordinates specialist contributions
Decision boundary
Acts only within an explicit policy, permission and escalation boundary.
Systems and capabilities involved
Document intake + OCR
Companies-registry lookups
incorporation + ownership
Business verification provider
trading status, addresses
Legacy onboarding portal
Screening handoff (sanctions/PEP)
Handoffs
What this role gives and receives
Capabilities offered
The handoffs name the next owner or specialist and the work that moves between them.
Handoff to
External handoff
Financial Crime KYC/CDD for the formal screening calls
Context
What the role needs to do the work
- Current work
- The application + outstanding-document checklist.
- Prior interactions
- Related entities already banked (shared directors, addresses, guarantors).
- Policies and reference
- KYB rules, entity-type requirements, jurisdiction risk bands.
- Working method
- Document-collection playbooks per business type and geography.
Illustrative workflow
How the work moves
Starting point
New SME applicant: a three-director limited company applying for a working-capital line.
- 01
Pull the registry filing; confirm active trading status and registered address.
- 02
Unwrap ownership; identify the controlling individuals.
- 03
Verify each director and route all parties to Financial Crime screening.
- 04
Assemble the KYB file with evidence and a risk band.
Result
A risk-banded KYB file with evidence and screening verified; flags one director with a recently dissolved company to the accountable onboarding officer.
Checks and boundaries
What must be tested or reviewed
- 01Completeness check against the KYB rule set before the file is marked done.
- 02High-risk entity types or opaque ownership route to the accountable onboarding officer for a decision.
- 03Agent-as-judge review of every beneficial-ownership unwrap before the onboarding officer signs off.
Human authority
Acts only within an explicit policy, permission and escalation boundary.
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