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Operations agents
Enterprise OperationsOperationsCollateral & Margin

Collateral Dispute Agent

Investigates and resolves margin-call disputes against counterparties.

When the counterparty disagrees on the call, it reconciles the two portfolios trade-by-trade, isolates the source of the valuation gap (a missing trade, a price difference, a stale rate), and drives the dispute to resolution. Exchanges position files A2A with the counterparty's dispute agent and diffs via code execution.

Authority

Recommend for approval

Team role

Provides specialist analysis

Handoffs

Named collaborators

The role

What it owns and where its authority ends

Desk

Collateral & Margin

Desk workflow

Exposure calculation, then margin-call issuance and agreement, then collateral selection, then settlement, then dispute resolution and optimization. Daily call cycles run under tight deadlines; collateral optimization runs each cycle.

Collaboration

Works within a defined desk workflow

Decision boundary

An accountable reviewer commits the decision or action.

Systems and capabilities involved

  • Portfolio reconciliation (trade diff)

  • Valuation + market-data feeds

  • Counterparty dispute agent

  • Trade booking system

  • Oversight collateral agent

    gates large resolutions

Handoffs

What this role gives and receives

Capabilities offered

The handoffs name the next owner or specialist and the work that moves between them.

Receives from

Context

What the role needs to do the work

Current work
Both portfolios, the trade-level diff, the gap attribution.
Prior interactions
Prior disputes with this counterparty and their root causes.
Policies and reference
Valuation methodologies, market-data sources, CSA dispute procedures.
Working method
Dispute-resolution playbooks by gap type.

Illustrative workflow

How the work moves

Starting point

Counterparty disputes a $3M margin call; valuations differ by $2.7M.

  1. 01

    Exchange position files (A2A); diff the portfolios trade-by-trade.

  2. 02

    Isolate the gap to two swaps the counterparty hasn't booked + one stale FX rate.

  3. 03

    Re-value with agreed inputs; quantify the corrected call.

Result

Attributes the gap to two unbooked trades and a stale rate, proposes a corrected call, and hands the counterparty the trade-level evidence for agreement.

Checks and boundaries

What must be tested or reviewed

  1. 01Gap-attribution accuracy reviewed by an agent-as-judge against the affirmed gold set.
  2. 02Resolutions changing collateral above a threshold are re-derived by an oversight agent.
  3. 03Aged-dispute tracking; disputes past the CSA window escalate.

Human authority

An accountable reviewer commits the decision or action.

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