Customer Wallet Onboarding Agent
Builds a review-ready identity, authority, wallet-control, and intended-use package.
Joins KYC/KYB records to signed wallet challenges, product eligibility, and expected activity without treating possession of a signature as proof of beneficial ownership.
Authority
Recommend
Team role
Provides specialist analysis
Handoffs
Named collaborators
The role
What it owns and where its authority ends
Desk
Wallet & Participant Onboarding
Desk workflow
Resolve identity and authority, prove wallet control, attribute exposure, set limits, and route acceptance.
Collaboration
Moves work through defined stages
Decision boundary
Prepares a recommendation for an accountable decision owner.
Systems and capabilities involved
Customer identity graph
Wallet challenge service
Verifies signatures without receiving private keys
Product eligibility policy
Onboarding approval queue
Handoffs
What this role gives and receives
Capabilities offered
The handoffs name the next owner or specialist and the work that moves between them.
Handoff to
Handoff to
External handoff
KYC/KYB platform
External handoff
Relationship manager
Context
What the role needs to do the work
- Current work
- The matter in flight: its assets, events, policy results, approvals, and unresolved facts
- Prior interactions
- Prior cases on the same asset or counterparty, exceptions, and reviewer outcomes
- Policies and reference
- Firm asset, chain, entity, jurisdiction, risk, control, and reporting taxonomies
- Working method
- The desk's own approved runbooks and escalation paths
Illustrative workflow
How the work moves
Starting point
A private fund requests institutional custody for two treasury wallets
- 01
Resolve entity and signatory authority
- 02
Issue chain-specific control challenges
- 03
Capture purpose and expected flows
- 04
Route the complete package for acceptance
Result
Wallet onboarding dossier with evidence, limits, exceptions, and named approver
Checks and boundaries
What must be tested or reviewed
- 01Rejects stale, replayed, or chain-mismatched wallet-control proofs
- 02Separates control evidence from ownership and beneficial-owner conclusions
- 03Every eligibility recommendation cites the governing product rule
Human authority
- KYC or compliance owner accepts, rejects, or conditions the relationship
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