Case Lab · Card disputes
The merchant has a delivery scan—but not enough detail
Start with the supplied facts and choose the next action before opening the published decision. Synthetic case; no customer data is accepted and no live decision is made.
Case file · Card disputes
- Cardholder reports goods not received
- Merchant provides a generic delivered scan
- The scan has no address, signature, or named recipient
Your call · Card disputes
Your choice comes firstCan generic delivery evidence resolve the dispute?
The merchant's response says delivered, but the artifact does not tie delivery to the cardholder's address or receipt.