Case Lab · Payments fraud
The customer authenticated—but appears to be coached
Start with the supplied facts and choose the next action before opening the published decision. Synthetic case; no customer data is accepted and no live decision is made.
Case file · Payments fraud
- Recognized device and successful authentication
- New beneficiary and unusually large amount
- Customer repeats a third party's instructions during contact
Your call · Payments fraud
Your choice comes firstWhat should happen to an authenticated, high-risk transfer?
The credentials and device look familiar, while the payment context points to possible manipulation of the customer.